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  • Ordering with us is always safe. Your privacy and the security of your data is our top priority. To keep ordering safe, we use SSL-technology (Secure Socket Layer). Furthermore, both us and the bank/PayPal will validate and approve each customer to maintain security.

    For more information, please refer to our Privacy Policy

  • You can find our terms and conditions here.

  • You can find a full list of our authorised retailers on the Store Locator page on our website. Select a country to see the retailers outlined per country.

  • If you are unsatisfied with your order or our services, please get in touch with our customer support. We will get back to you with  an appropriate solution as soon as possible.

  • VAT
    Customers do not have to pay extra VAT or other taxes when shopping from the UK. Regular taxes are automatically applied during check out.

    Delivery
    Standard delivery to the UK usually takes 2-4 business days. Delays may occur due to customs irregularities. The clearance of your order may take longer during busy periods such as Christmas, Black Friday and other sale periods. Unfortunately, we have no control over custom clearances, so please make sure you place your order on time.

    Import duties
    Orders from the UK will be shipped with FedEx Crossborder, which will make all shipments DDP. DDP = Delivery Duty Paid, which means that we pay all transport, export, and import costs. You will not be charged any additional fees for your order at Fillingpieces.com.

  • Where should I return my items?
    Returns must be processed through the original point of purchase.

    Heineken Experience (In-Store): Items purchased physically at the Heineken Experience must be returned in person to Heineken Experience Store.

    Filling Pieces Webshop: Items purchased online must be returned to Filling Pieces directly.

    Why is there an age check for this collection?
    Due to local regulations concerning clothing with alcohol branding, we are legally required to verify your age.

    Is there a minimum age requirement to purchase the Heineken x Filling Pieces collection?
    Yes. you must meet the legal age requirement of your region to purchase from this collection. Sales are prohibited to individuals under the regional age limit.

    Are there any countries you do not ship to?
    Yes. Due to local regulations regarding alcohol branding on clothing, we cannot ship items from this collaboration to the following markets:

    • Europe: France, Turkey
    • Middle East: Qatar, United Arab Emirates, Saudi Arabic
    • Africa: Algeria
    • Asia: Malaysia, Kazakhstan

      What happens if I try to order from a restricted country?
      It is not possible to place orders with shipping addresses in these regions. If you enter a restricted shipping address, you will be unable to proceed to payment at checkout.

      Can I use discount codes or Loyalty points on this collection?
      No. All discount codes and Loyalty points are excluded from Heineken x Filling Pieces orders.

      What if I buy a collaboration item together with a regular item?
      The exclusion applies to the entire order. If your cart contains any item from the Heineken collaboration, even in combination with standard Filling Pieces products, you will not be able to apply discount codes or points at checkout.