Orders

• What is the current status of my order?

  Once you have placed your order, you will receive a confirmation by email. We will then start to process your order as soon as possible. When the order is ready for shipment, you will receive an email with the tracking information. You can use this information to track the shipment of your order until it is delivered.

  
  
• I have not received an order confirmation. Why not?

  It can take up to 2 hours after you have placed your order, for you to receive the confirmation e-mail. Please also check your spam inbox.

  If the payment has been processed and you haven’t received a confirmation after two hours, please get in touch with our customer service.

  
  
• Can I cancel my order?

  Once an order is placed we instantly process your order to ensure the quickest delivery possible.
  
  

  However, if you wish to cancel your order, please contact us immediately. We will look into the status of your order to determine if your order can be canceled.
  
  Please be advised that once an order has been fully put through, no changes or cancelations can be made on your order.
  
  

  As the customer it is within your rights to withdraw your order placed on our website within 14 days after 1) the date you have received the order or 2) after the date you received the last artikel, if you have placed an order with several items in the same order. Filling Pieces will honor your right to withdrawal, when your withdrawal request is sent to Filling Pieces through:

  Return form
  
  Or, do so by contacting customer service through support@fillingpieces.com or by calling us at +31 20 261 14 78. In all cases, this must be done within the aforementioned 14 days.
  
  

  We will process a refund within 14 days, if your request is reported to us within the aforementioned 14 days. This goes for all payments you made related to the canceled order. Delivery costs included (if applicable and the maximum being the least expensive type of standard delivery we offer). If you have already received your order, all items must be returned within 14 days. Starting from the day your withdrawal request is reported and in conformity with our return policy. The return costs are on the customers expenses. We will reimburse the shipping costs for the canceled order once we have received proof of shipment or as soon as we have received and processed the returned items. 
  
  

  The customer is liable for the decrease in value of the items. When concluded that the decrease is a result of you using the items in a manner beyond what is necessary. 
  
  

  If as a result, we cannot determine the nature, characteristics and operation of the item. It is within the customer's responsibility to bear the risk and burden of providing us the withdrawal request correctly and timely.

  
  
• I’ve changed my mind. Is it possible to change my order?

  In order to process all orders quickly, we immediately send all orders to our warehouse, so they can be picked, packaged and shipped. Once your order has been paid and processed, it is no longer possible to change the order.
  
  

  If you wish to cancel your order, please contact us immediately. We will look into the status of your order for you.
  
  

  Is it no longer possible to cancel or change the order? Please refuse the package at the door upon delivery. It will then be returned to our warehouse on our costs. Once the return has been processed in our warehouse, we will get in touch with you for your preferred solution.