Privacy Policy

Your privacy is important to us. This Privacy and cookie policy applies to all personal data we collect, including data about business customers and partners. This Privacy and cookie policy describes the data protection practices of Filling Pieces and provides you information on Filling Pieces’ collection, disclosure, use, protection and retention of your personal data and what choices you have relating to your data in accordance with European General Data Protection Regulation (‘GDPR’) and local applicable laws. We collect your personal data when you create an account, use our websites, or platforms, purchase products on our website or our store, participate in our events or promotions, contact us, or interact with us on social media.


1. Who is responsible for processing your personal data?

Filling Pieces B.V., a private company with limited liability having its registered address at Spuistraat 168 B, 1012 VT, Amsterdam, the Netherlands, with Chamber of Commerce number 66962099, is responsible for the processing of your personal data, hereinafter referred to as ‘Filling Pieces’ , ‘we’ , ‘us’ and ‘our’ .


2. Which personal data do we collect?

Filling Pieces only processes personal data that you have provided to us on our website or in our store or personal data we receive from you if we communicate with you via our customer service, e-mail, online, in our store or social media. This information may include your first and last name, e-mail address, address, telephone number, payment details, account details (such as password, gender, wishlist and order history), order details (such as orders, amount, sizes and order date), your social media information, your communication with us or our customer service, your preferences, your reviews of our products and services, your use of our website (such as pages visited, abandoned shopping cart content and products searched) or information you shared with us related to a workshop, challenge or event.

We consider this information as necessary for us to execute our services, including delivery of goods, arrange payment, in a for you most efficient and convenient manner.


3. Children

We do not allow children below the age of sixteen to register on our website or make purchases.


4. Why do we collect your data and how do we use it?

We process and use your personal data for the purpose of 1) fulfilling the agreement with you / your request, 2) to comply with any legal obligation and/or 3) for our legitimate commercial interests. These purposes are further set out set out below:

  • To register and maintain your account.
  • To fulfill our agreement with you.
  • To process/fulfill your order.
  • To comply with any legal obligation.
  • To provide you with information, products and/or services that you have requested from us.
  • To provide you with personalized marketing, advertising and information about our products and/or services by creating a profile based on your preferences and purchasing history.
  • To customize, measure and improve your experience on our website. To ensure that content from our website is presented in the most effective manner for you and for your computer and device.
  • For the specific purpose you have voluntarily provided us with your personal data.
  • To improve and develop our products and services.
  • To perform our obligations arising from any agreements entered into between you and us.
  • For statistical research and analytics, such as measuring our audience.
  • To prevent or detect fraud, abuse, illegal use, and to comply with court orders, governmental requests or applicable law.
  • We will use your email address to contact you in case any errors have occurred during the ordering process, for example, if your purchase doesn't get completed.
  • To provide the workshop, challenge or event you signed up for.
  • To send you direct marketing communications, product information and promotional offers, such as via email, SMS or other electronic means:
    • If you have consented to receiving such communications from us;
    • If we have an existing business relationship with you and can rely on your implied o consent;
    • If you are from a country where the laws permit us to send you such communications based on our legitimate interests, if you have bought a product or service from us, and have not opted out of receiving communications from us (for example the EEA or UK); or
    • If you are from a country where the laws permit us to send you such communications.
    • The marketing communications we send will be in relation to our own products or services, your personal data will not be used for third-party direct marketing unless separate explicit consent has been collected for that or you are from a country where the laws permit such processing.
    • Note that if you do not wish to continue receiving direct marketing information from us at any time:
      • You can unsubscribe by using the unsubscribe directions or link included in marketing communication from us; or you may withdraw your consent by contacting us by e-mail at support@fillingpieces.com

We base our processing of your personal data on several legal grounds. When you purchase our products, we need your personal data to fulfill our contract with you. We further rely on your consent (if necessary), our legitimate interests as a business or process your data if we need to comply with a legal obligation.


5. Your contact with our customer service

You can contact our customer service by email, chat, WhatsApp, phone and by sending a private message via social media. We save the data you provided to us, such as your contact details, credit information and all correspondence, in order to contact you in connection to your question, complaint, warranty, or to handle any issues regarding our products or services. We can also contact you in case there are any errors or problems with your order. Note that phone calls with our customer service may be recorded for training purposes.

All data received and processed in connection to your contact with our customer service shall be retained as long as is necessary to carry out the purposes set out in this privacy policy (unless a longer retention period is required by applicable law). The processing and retaining of all data collected in connection to your contact with our customer service is based on the fulfillment of our contract with you, our legitimate interest or to comply with legal or statutory requirements.

When you use social media to contact our customer service, the processing and retaining of your data will be subject to the respective social media’s privacy policy.


6. How do we collect your data?

We collect the data that you have voluntarily provided us on and via our website or via e-mail, online, social media or in our store. We also collect your data, such as technical information about your devices and your behavior on our website, by using cookies and other similar tracking technologies, hereinafter referred to as ‘Cookies’ .


7. SMS marketing

The legal basis for processing your phone number for SMS marketing purposes is your consent through a (double) opt-in process. You can withdraw your consent at any time by replying "STOP" to any message you receive from us, by clicking an opt-out link or by sending an email to support@fillingpieces.com with a clear request.

We offer SMS marketing to provide updates such as on promotions, new products, and other relevant information about our products or services. We also will use SMS marketing in case of an abandoned shopping cart, which is determined by our website cookies. Message frequency varies, note that message and data rates may apply.

We may share your phone number and SMS opt-in status with trusted third-party service providers, such as to platform providers, phone companies, and any other parties who help us deliver the SMS messages. These providers are contractually obligated to protect your data and use it only for this purpose. We will not share your information with third parties for any other purposes.

We will retain your phone number in our database until you withdraw your consent or in so far as such is necessary for compliance with legal and statutory obligations and for solving any disputes.

See our Mobile Terms of Service for more information on our SMS Marketing. Please see article 8 for data security and article 10 for your rights.


8. Transfer, retention, security and processing of data

The transfer, storage and processing of your data is secured by means of current, usual technical measures. For example, we use HTTPS (Hypertext Transfer Protocol Secure) and SSL (Secure Sockets Layer)-certificates to protect our website, especially on the webpages where you need to fill out your payment details.

We will retain your data for no longer than as reasonably necessary to fulfill the purposes for which we collect the data or in so far as such is necessary for compliance with legal and statutory obligations and for solving any disputes.


9. Sharing of you data

We provide your personal data to third parties if this is necessary to provide the services available on our website or if there is a legal obligation to do so. We also provide your personal data to third party service providers who help us to provide you with the best experience possible. Note that these third parties will not use your personal data for any other purposes.

We may transfer or store your personal data with third party service providers who may be located in countries other than the country in which your personal data was originally collected. The laws in those countries may not provide the same level of data protection as compared to Europe. When we transfer your personal data to recipients outside the EEA or UK, we will protect your personal data as described in this Privacy and cookie policy and in compliance with applicable law. We use different commercially reasonable measures to ensure that your personal data transferred to these countries / third parties receives adequate protection in accordance with data protection rules; this for example includes signing the EU Standard Contractual Clauses.

We may share your personal data with the following parties:

  • Service providers: We work with service providers to help us with various aspects of our business, such as website hosting, payment processing, shipment and fulfillment, customer support, marketing, data storage research and analytical purposes.
  • Payment providers: Our (online) store uses secure payment gateways provided by Shopify. When you make a purchase, you may be redirected to a secure third-party payment processor (such as iDeal, Giropay, Stripe, PayPal, Multisafepay, or Klarna) to complete your transaction. Note that their terms and privacy policies apply.
  • Marketing and advertising partners: We may share your personal data with third parties if you have given us your explicit consent to do so for (direct) marketing and advertising purposes, such as with advertising and/or (digital/direct) marketing partners, including social media platforms. We also may work with third-party companies to show you ads that match your interests. To do this, we combine our data with information from these companies to create targeted ads on various platforms, including social media. You can choose to stop seeing these personalized ads anytime in your account settings.
  • Legal and regulatory requirements: If required by law, regulation, or legal process, or to protect our rights, property, or safety, we may disclose your personal data.
  • Business transfers: If permitted by law and in the event of a merger, acquisition, bankruptcies or other corporate transaction, your personal data may be transferred to the involved parties.
  • Other third parties: To any other third party for whom you have given consent or upon your request.

10. Your rights

You have the right to:

  • Request access to your personal data.
  • Request an electronic copy of your personal data.
  • Correct your personal data.
  • Object to our processing of your data.
  • Restrict how we process your personal data.
  • Ask us to delete your personal data.
  • Revoke your consent.
  • File a complaint with a supervisory authority in the EU Member State.

    You can send your request to support@fillingpieces.com. Please note that we will decline to comply with your requests in the event that we are legally obliged to keep your data the way it is, which legal obligation we will share with you.

    If you do not want to receive marketing communications from Filling Pieces any longer, please let us know by sending us an e-mail support@fillingpieces.com or opt-out via the opt-out mechanism provided in all our e-mail communications.


    11. What are cookies?

    Cookies are text files containing small amounts of information which are stored on your computer by the website you visit. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website and help them remember certain information about you.


    12. Which categories of cookies are used on our website?

    There are three types of Cookies used on our website:

    • Essential cookies: these Cookies are used to register your settings and preferences and are required for the core operation of our website.
    • Analytics cookies: these Cookies are generally used to improve our website and to optimize our webpages and newsletters.
    • Advertising & Social Media Cookies: these are Cookies such as advertising cookies, which are used for promotional purposes (direct and affiliate marketing/newsletters, etc.) These Cookies also help us understand your behavior on our website and to improve your experience on our website.

    These Cookies may be placed by us or a by a third party. Third-party Cookies are placed by a domain name other than that of the website you are currently visiting and those third-party Cookies are subject to those third parties’ own privacy and/or cookie policy. Unfortunately, we are not able to control the settings of these Cookies, please visit their own website for more information about their privacy and cookie policy and how to manage these Cookies.


    See below a list of the main cookies we use:

    Essential Cookie Name Provider Name Cookie Purpose Privacy Policy Retention Period
    __shopify_visit, shopify_uniq, _shopify_s, _shopify_y, _landing_page, _orig_referrer,
    cart, checkout, checkout_token, _secure_session_id,     		Shopify These Cookies allow our servers to recognize you on our website. For example, to know you are logged in or have added products to your cart. Click here 2 years
    cookieconsent_status Silktide This Cookie is dropped by our partner Silktide and shows a cookie consent bar on a website. It is used to record whether the user has engaged with the notice to prevent it from reappearing on return visits. Click here 237 days

    Analytics Cookie Name Provider Name Cookie Purpose Privacy Policy Retention Period
    _ga, _gac, _gid Google These Cookies are dropped by our partner Google for traffic and user behaviour analytics. Click here 2 years
    _hjClosedSurveyInvites, _hjIncludedInSample, _hjMinimizedPolls, hjDonePolls, _hjDoneTestersWidgets, _hjMinimizedTestersWidgets Hotjar These Cookies are dropped by our partner Hotjar for user behaviour analytics. Click here 365 days
    optimizelyBuckets, optimizelyEndUserId, optimizelySegments Optimizely These Cookies are dropped by our partner Optimizely and allow us to do user segmentation and A/B testing. Click here 178 days

    Advertising & Social Media Cookie Name Provider Name Cookie Purpose Privacy Policy Retention period
    id, IDE, DSID DoubleClick These Cookies are dropped by our partner DoubleClick and allow us to make advertising more engaging to users. - 485 days
    lu, xs, s, presence, act, c_user, csm, p, fr, datr, _fbp Facebook These Cookies are dropped by our partner Facebook and allow us to make advertising more engaging to users. Click here 485 days
    _kla_id Klaviyo These Cookies are dropped by our partner Klaviyo and allow us to make email marketing more engaging to users. Click here 2 years
    _uetvid, _uetsid, MUID Bing / Microsoft These Cookies are dropped by our partner Bing and allow us to make advertising more engaging to users. Click here 1 year
    _pin_unauth Pinterest These Cookies are dropped by our partner Pinterest and allow us to make advertising more engaging to users. Click here 1 year
    _scid, _sctr Snapchat These Cookies are dropped by our partner Snapchat and allow us to make advertising more engaging to users. Click here 1 year
    yotpo_pixel YotPo These Cookies are dropped by our partner YotPo and allow us to gather internal statistics by the website operator. Click here 1 day
    _ttp TikTok These Cookies are dropped by our partner TikTok and allow us to make advertising more engaging to users. Click here 1 year


    13. Manage your Cookie preferences

    You can always change your Cookie preferences or disable Cookies via your browser settings. For more information on how to change your Cookie preferences please check your browser settings and browser Help Menu. In case you use different devices and different browsers to access our site, you will need to adjust your Cookie preferences on each browser on each device.

    You can also click on one of the links below to learn how you can manage your Cookie preferences on your browser:

    Please note that if you disable all Cookies, we can’t guarantee access to all the sections of our site and/or whether our site will function correctly.

    It is also possible to install a browser plugin, such as Ghostery, that will give you an up-to-date summary of all the third-parties accessing your browser and that will give you the option to disable certain Cookies.


    14. Third party apps/tools

    See below a list of the main third party apps/tools we use:

    App Developer Developer Country Privacy Policy App Purpose
    Shopify Ireland Click here Invite customer accounts, Analyzing & reporting, Automation
    Space Squirrel Ltd. USA - Create discount codes
    Estore Automate USA Click here Analyzing & reporting
    CODE The Netherlands - Fulfill orders with 3PL
    Hexasoft Development Malaysia - Fraud analysis
    Klarna Sweden Click here Payment service provider
    Klaviyo USA Click here Email marketing
    Gorgias Inc. USA Click here Customer service
    Webgains UK Click here Affiliate Marketing
    Elevar US Click here Tracking
    Hotjar Malta Click here Website Analytics
    YotPo USA Click here Loyalty / Retention
    Rise.ai USA Click here Retention / Referral
    Dataships USA Click here Email marketing
    Stone & Bridges NL Click here Customer Service

    15. Changes to our privacy and cookie policy

    We may update this policy at any time. We will indicate any changes by updating the date in this article. You accept the most recent version of our privacy and cookie policy every time you enter and use this website. This cookie Policy was last modified in November 2024.



    16. Questions

    If you have any questions regarding our Privacy and cookie policy please send us an e-mail at support@fillingpieces.com.